Frequently Asked Questions

Charging time depends on battery size, charger power, and current charge level. Home charging (7kW) takes 6-8 hours for most cars. Rapid charging (50kW) typically adds 20-80% charge in 30-45 minutes. Ultra-rapid chargers (150kW+) can charge from 20-80% in 20-30 minutes.

Yes, EV charging is designed to be safe in all weather conditions. Charging systems have multiple safety features to prevent electrical faults. Rain, snow, and normal weather conditions pose no risk when using properly maintained charging equipment.

For daily use, charging to 80% is optimal for battery longevity. Charge to 100% only before long journeys. Occasional 100% charging won't damage modern EV batteries, but daily 100% charging may slightly reduce battery life over time.

EV batteries use a charging curve that reduces power as the battery fills to protect battery health. Charging from 80-100% takes longer than 20-80% because the car automatically reduces charging speed to prevent overheating and extend battery life.

Download multiple apps as no single app covers all networks. Popular options include Zap-Map (coverage checker), plus apps for major networks in your area. Many modern EVs have built-in charging location features that work across multiple networks.

Most modern chargers accept contactless payment cards or mobile apps. RFID cards are becoming less necessary, though some networks still offer them. Always carry a backup payment method in case app connectivity fails.

Charging prices vary by network, location, charger speed, and time of day. Faster chargers typically cost more. Motorway locations often have premium pricing. Some networks offer subscription plans for lower rates.

Report faults through the network's app or customer service number. Try adjacent chargers if available. Always plan backup charging locations. Many apps show real-time charger status and recent user reports.

Yes, but it's very slow (2.3kW) and not recommended for regular use. A full charge takes 12-24 hours. Install a dedicated home charger (7kW) for faster, safer charging. Most EVs include a portable charging cable for emergency use.

Most homes can support a 7kW charger with existing wiring, but you'll need a certified electrician to assess and install. Some older properties may need electrical upgrades. Installation typically takes 2-4 hours.

The OZEV grant provides up to £350 towards home charger installation for eligible properties. You must live in a flat or rented accommodation to qualify. Check gov.uk for current eligibility criteria and approved installers.

Use your car's built-in trip planner or apps like Zap-Map. Plan charging stops during natural breaks (meals, shopping). Always identify backup charging locations. Start with 80%+ charge and don't let battery drop below 10% between stops.

Most breakdown services now offer mobile charging or transport to the nearest charger. RAC, AA, and manufacturer breakdown services can provide emergency charging. Prevention is better - never rely on a single charging option.

Most UK EVs use CCS (rapid charging) and Type 2 (AC charging) connectors. Older Nissan EVs use CHAdeMO for rapid charging. Your car comes with appropriate cables. Public chargers usually have tethered cables.